Returns Policy

Effective Date: August 28, 2026
Last Updated: August 28, 2026

1. Overview

At Get Blank Apparel, we want you to receive the products you ordered in good condition and as described on our website.

This Return & Refund Policy explains when products purchased from getblankapparel.ca may be returned, exchanged, or refunded.

This policy applies to purchases made directly through Get Blank Apparel unless a separate written agreement or order-specific return arrangement applies.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable Canadian consumer protection laws.

2. Return Eligibility

We generally accept eligible returns within 30 days of the date you receive your order, provided that the product:

Is unused and unworn
Has not been washed, altered, embroidered, printed, or otherwise customized
Is in its original condition
Includes original packaging, labels, and tags where applicable
Has not been damaged or contaminated after delivery
Is accompanied by valid proof of purchase

Certain products or orders may be subject to different return conditions as described below.

The 30-day return period begins when the order is delivered to the customer or the applicable recipient.

3. Change-of-Mind Returns

If you ordered the wrong colour, size, style, or quantity, you may request a return within 30 days of delivery, provided the product meets all return eligibility requirements.

For change-of-mind returns:

The customer is generally responsible for return shipping costs.
Original shipping charges are generally non-refundable.
The product must be unused, unworn, unwashed, and in resalable condition.
The return must be approved by Get Blank Apparel before the product is shipped back.

We recommend confirming product colours, sizes, quantities, and specifications before placing an order, particularly for bulk purchases.

4. Incorrect, Damaged, or Defective Products

If you receive:

The wrong product
The wrong colour or size compared with your order
A damaged product
A defective product
A product that is materially different from what was ordered

please contact us as soon as possible and preferably within 7 days of delivery.

Please provide:

Your order number
A description of the problem
Photographs of the product
Photographs of the packaging where relevant

We may ask for additional information to help us investigate the issue.

Where the issue is confirmed to be our responsibility, we may, depending on the circumstances:

Replace the affected product
Provide a replacement of the correct product
Provide a refund
Provide another appropriate remedy

Where applicable, we may provide a prepaid return shipping label or reimburse reasonable return shipping costs.

5. Manufacturer Defects

Some products sold by Get Blank Apparel are manufactured by third-party apparel brands.

If a product has a manufacturing defect, please contact us as soon as reasonably possible after discovering the defect.

We may require photographs, product information, lot or order information, or other details necessary to assess the issue.

Depending on the product and circumstances, we may work with the manufacturer or supplier to determine the appropriate remedy.

Nothing in this section limits any applicable consumer rights or statutory warranties.

6. Products That Cannot Normally Be Returned

For hygiene, product condition, commercial, or other legitimate reasons, certain products may not be eligible for return.

Unless required otherwise by applicable law, the following may be excluded from our standard change-of-mind return policy:

Products that have been worn
Products that have been washed
Products that have been altered
Products that have been printed or embroidered
Customized or personalized products
Products damaged after delivery through customer use
Products that are missing original tags or packaging where those are required for resale
Special-order products identified as non-returnable at the time of purchase
Clearance or final-sale products where clearly identified as such before purchase

These exclusions do not apply where a product is defective, incorrectly supplied, or where applicable law provides a mandatory right to return or obtain a remedy.

7. Bulk Orders

Bulk orders may be subject to additional return conditions.

Before placing a large order, customers should carefully verify:

Product style
Colour
Size
Quantity
Material
Product specifications
Intended use

For significant bulk purchases, we recommend contacting Get Blank Apparel before ordering if you require assistance confirming product specifications or availability.

Where a bulk order is eligible for a change-of-mind return, additional return shipping or handling requirements may apply depending on the size and nature of the order.

Defective, damaged, or incorrectly supplied products will be handled in accordance with this policy and applicable law.

8. Return Authorization

Please do not send products back without contacting us first.

To request a return, contact:

Email: info@getblankapparel.ca
Phone: +1 (778) 708-9641

Please include:

Your full name
Order number
Email address used for the order
Product(s) you want to return
Reason for the return
Photographs where applicable

We will review your request and provide return instructions if the return is approved.

Unauthorized returns may experience delays in processing.

9. Return Shipping

Change-of-Mind Returns

For eligible change-of-mind returns, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable.

Incorrect, Damaged, or Defective Products

If the return is due to an error on our part, a confirmed manufacturing defect, or damage that occurred before delivery, we may provide return shipping instructions or cover reasonable return shipping costs.

We will determine the appropriate shipping arrangement after reviewing the circumstances.

10. Return Inspection

Returned products may be inspected after they are received.

We will determine whether the product meets the requirements of this Return & Refund Policy.

If a returned product does not meet the applicable return requirements, we may decline the return or refund, subject to applicable law.

Examples include products that have been:

Worn
Washed
Stained
Damaged
Altered
Printed
Embroidered
Customized
Used in a manner inconsistent with normal inspection of the product

11. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Refunds are generally issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.

For eligible change-of-mind returns:

The cost of the returned product may be refunded.
Original shipping charges are generally non-refundable.
Return shipping costs are generally the customer’s responsibility.

For defective, damaged, or incorrectly supplied products, the applicable refund may include reasonable shipping costs where appropriate.

12. Partial Refunds

If only part of an order is returned and approved, we will refund the eligible returned products rather than the entire order.

Where applicable, taxes associated with the refunded products will also be refunded.

Shipping charges will be handled according to the circumstances of the return and any applicable promotional shipping terms.

13. Exchanges

We may offer exchanges for eligible products where the requested replacement is available.

Because product inventory can change quickly, we cannot guarantee that the requested replacement colour, size, or product will be available.

If the replacement product is unavailable, we may offer a refund or another appropriate solution.

For change-of-mind exchanges, the customer may be responsible for applicable return and replacement shipping costs.

14. Sale, Clearance, and Promotional Products

Products marked as Final Sale or otherwise identified as non-returnable at the time of purchase are generally not eligible for change-of-mind returns.

However, this does not limit any rights or remedies that apply to defective, incorrectly supplied, or otherwise non-conforming products under applicable law.

Promotional offers may have additional terms and conditions that will be displayed with the applicable promotion.

15. Orders Cancelled Before Shipment

If you need to cancel an order, contact us as soon as possible after placing the order.

We will attempt to accommodate cancellation requests received before the order enters processing or shipment.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible and the standard return process may apply.

We cannot guarantee that a cancellation request can be completed before fulfillment.

16. Orders That Have Already Shipped

Once an order has been shipped, it generally cannot be cancelled through our order-processing system.

If you no longer want the order, you may contact us and request a return after delivery, provided the products qualify under this policy.

The customer may be responsible for return shipping costs for eligible change-of-mind returns.

17. Refused or Undeliverable Packages

Customers are responsible for providing accurate shipping information.

If an order is returned to us because:

The address was incorrect or incomplete
The recipient was unavailable
The package was refused
The customer failed to collect the package
The carrier could not complete delivery for reasons attributable to the customer

additional shipping or handling costs may apply.

If the customer requests a refund for an undelivered order, the refund may be reduced by applicable shipping or return-to-sender costs, where permitted by law.

18. Missing Items

If your package appears to be missing one or more products, please contact us as soon as possible.

We may review:

Your order confirmation
Packing records
Shipping information
Carrier information
Product quantities

If we confirm that an item was omitted from the shipment, we will arrange an appropriate remedy.

19. Gift Orders

If an item was purchased as a gift, refunds will generally be issued to the original purchaser and original payment method.

Gift recipients may contact us regarding eligible exchanges or other available options.

20. Refund Processing Time

Once a refund has been approved, we will submit the refund through the applicable payment provider.

The time required for the funds to appear in your account may vary depending on:

Payment method
Payment processor
Bank or financial institution
Weekends and holidays

Get Blank Apparel does not control the processing time imposed by a customer’s bank or payment provider.

21. Taxes

Where a refund is issued for an eligible returned product, applicable taxes charged on that product will generally be refunded.

The treatment of taxes may depend on the nature of the transaction and applicable tax requirements.

22. Consumer Rights

This Return & Refund Policy is intended to operate consistently with applicable Canadian consumer protection laws.

Nothing in this policy is intended to:

Exclude a statutory warranty
Remove a mandatory consumer right
Restrict a remedy that cannot legally be restricted
Prevent a customer from exercising rights provided by applicable law

Where applicable law provides a greater right or remedy than this policy, the applicable law will prevail.

23. Fraudulent or Abusive Returns

We reserve the right to investigate suspected fraudulent, abusive, or repeated misuse of our return process.

Examples may include:

Returning products that were not purchased from us
Repeatedly returning used or damaged products
Providing false information about an order
Attempting to obtain refunds without returning products
Other fraudulent activity

Any action we take will be subject to applicable law.

24. Changes to This Return Policy

We may update this Return & Refund Policy from time to time to reflect changes to our products, services, return procedures, or applicable legal requirements.

When changes are made, we will update the Last Updated date at the top of this page.

The version of the policy applicable to an order will generally be the version in effect at the time the order was placed, subject to applicable law.

25. Contact Us

If you have questions about a return, refund, exchange, damaged product, or other order issue, please contact us:

Get Blank Apparel (Q14 Collection)
Email: info@getblankapparel.ca
Phone: +1 (778) 708-9641
Website: getblankapparel.ca

When contacting us about a return, please include your order number whenever possible so that we can locate your purchase and assist you more efficiently.

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